Jacques Levine Web Return Policy

We are committed to your 100% satisfaction. If, for any reason, you would like to return unworn merchandise within 30 days of purchase, you will be refunded in the same manner it was paid for (shipping charges are not refundable).

Click the link here and enter your order number and shipping zip code to bring up the item(s) included in the order. 

Click on the item(s) that you wish to return and follow the prompts to return your item(s).  Complete the return process to generate a return shipping label that can be used to send your item back to us.  Please note that a $8.95 restock fee will be deducted from your return when this label is generated.

If you wish to avoid this restock fee you can instead exchange your item (see the section below) or provide your own means of shipment back to our distribution center using any major carrier such as UPS, FEDEX or USPS.

Returns can be sent to the following address:

Jacques Levine Returns

275 Millburn Ave.

Millburn, NJ.

07041

Any questions, please contact us via email at orders@jacqueslevine.com or on the phone at our customer service number (866) 812 - 9111. Customer service representatives are able to assist you Monday thru Friday 10AM to 6PM EST.

Jacques Levine Web Exchanges

We offer a simple and FREE exchange process.

Visit the link here and enter your order number and shipping zip code to bring up the item(s) included in the order.

Click on the item you wish to exchange and follow the prompts to select a new size.  Complete the exchange process to generate a return label that can be used to send your exchange back to us.  Please note that all restock fees are waived when exchanging item(s). 

Once the package arrives at our distribution center we will complete the exchange and generate a new order and tracking information for your exchange shipment.  Exchanges are usually completed within 1 to 2 business days.

If you wish to exchange for a different product, please contact us at (866) 812 - 9111 or email us at orders@jacqueslevine.com and one of our customer service representatives will be happy to help you with that process.

All of the above policies apply only to footwear purchased on JacquesLevine.com