Returns and Exchanges
Jacques Levine Web Return Policy
We are committed to your 100% satisfaction. If, for any reason, you would like to return unworn merchandise within 30 days of purchase, you will be refunded in the same manner it was paid for (shipping charges are not refundable). When sending your order back, please fill out the return/exchange form printed on the back of the receipt included with your order. Pack the merchandise in the original shoe box. Place the enclosed prepaid return label on the shipping carton.
Simply drop the package off at any UPS Store, pickup point or with any UPS driver and your return/exchange will be returned to JacquesLevine.com. A $8.95 restocking fee will apply and be deducted from refunds for returns. There will be no restocking fee assessed for exchanges - they will enjoy free shipping both ways. Refunds are issued the same day your item is received back at our distribution center.
Jacques Levine Web Exchanges
We offer a simple and free exchange process. Simply fill out the return/exchange form to indicate what you would like us to send to you. Use the FREE pre-paid UPS return label to send your item(s) back. Exchanges are subject to availability at the time your return is received and processed. Please note only domestic, Continental US exchanges qualify for free shipping both ways on exchanges. Exchanges will normally ship within 2 business days of being received.
All of the above policies apply only to footwear purchased on JacquesLevine.com